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Frequently Asked Questions

General Info | Ticketing | Payment Plans | Allowed Items | Will Call Details | Important Note | International Orders

General Info


Ticketing


  • Q: Are single day tickets available?

  • Q: After I purchased my order I noticed that my card has been billed $1.00?

  • Q: When is my wristband being shipped?

  • Q: How will I know when my passes have shipped?

  • Q: How do I update/change my shipping address or credit card?

  • Q: How do I update/change my email or billing address?

  • Q: Can I use my 2 day pass on Saturday and give it to someone else on Sunday?

  • Q: I didn't receive a confirmation of my purchase. What should I do?

  • Q: What type of credit card can I use to purchase passes?

  • Q: What is the price for a GA ticket? How much is it with all fees added in? What about VIP and single day?

  • Q: Will I be able to see every single band on the lineup?

EZ Pay Payment Plans


  • Q: Are payment plans available?

  • Q: I accidently checked out and paid in full. Can I change my order to EZ Pay?

  • Q: Can I pay off my EZ Pay Purchase Plan early or update my credit card?

  • Q: Can I change the date of my automatic withdrawal?

What can I bring into the festival?


  • YES All Ages Welcome
  • YES Baby Strollers
  • YES Backpacks (medium)
  • YES Camelbaks (empty)
  • YES Cell Phones/Chargers
  • YES Chapstick/Lip Balm
  • YES Cigarettes/Lighters
  • YES Dancing Shoes
  • YES Digital & Video Cameras (non-pro)
  • YES Ear Plugs
  • YES Eye Drops (subject to testing)
  • YES Fanny Packs/Hip Bags
  • YES GoPros/Flip Cams
  • YES Gum
  • YES Hats
  • YES Makeup
  • YES Parasols
  • YES Purses/Handbags
  • YES Smiles
  • YES Sun Block (non-aerosol)
  • YES Sunglasses
  • YES Walkie-talkies
  • YES Water Bottles (empty plastic reusable)
  • NO Aerosol Products/Aerosol Cans
  • NO Air Horns
  • NO Audio Recording Devices
  • NO Bikes
  • NO Blankets/Towels
  • NO Bottles (glass or metal)
  • NO Cameras (detachable lens)
  • NO Chains/Chain Wallets
  • NO Chairs
  • NO Coolers
  • NO Drones, Remote Control Aircraft/Toys/Cars
  • NO Drugs or Drug Paraphernalia
  • NO e-Cigs/Vapes
  • NO Fireworks/Explosives/Road Flares
  • NO Flags
  • NO Flyers/Sampling/Giveaways
  • NO Glow Sticks/LED Gloves
  • NO Guns/Ammunition/Tasers
  • NO Hoverboards
  • NO Hula Hoops
  • NO Ins & Outs
  • NO Insturments
  • NO Kites/Sky Lanterns
  • NO Knives/Weapons/Sharp Objects
  • NO Laser Pointers
  • NO Mace/Pepper Spray
  • NO Massagers
  • NO Outside Food or Beverage
  • NO Pets/Animals (unless ADA approved)
  • NO Promotional Items
  • NO Scooters/Segways
  • NO Selfie Sticks/Narcissists/Tripodsd
  • NO Sharpies/Markers/Paint Pens
  • NO Skateboards/Skates
  • NO Squirt Guns/Toy Guns/Sling Shots
  • NO Stuffed Animals
  • NO Totems
  • NO Umbrellas
  • NO Video Cameras

Box Office Details


The Box Office is located at the main entrance at MLK and Vermont. Hours are: Fri 12p-11p & Sat/Sun 11a-10p.

Please Note


All wristbands will begin shipping in Late July. You will receive a tracking notification once your wristband has shipped. For the safety and comfort of festival attendees, artists and staff, your FYF Fest pass will be a high security wristband. Each wristband contains RFID encrypted technology that will be scanned upon entrance to festival grounds. As a part of this system, everyone is required to wear a wristband within the perimeter of the festival grounds. Treat your wristband like cash. It will not be replaced if lost, stolen, damaged or destroyed. Wristband is VOID if tampered with or removed. Each wristband is good for entrance by one person and is non-transferable. Once put on, DO NOT REMOVE or attempt to loosen your wristband! Improperly applied wristbands will delay your entrance to the festival and require a readjustment fee. For event specific questions, shout to us at: [email protected].

International Orders


International orders will be accepted. There will be a $25 shipping fee for any international orders requesting shipment. Will call will be offered free of charge on all international orders.

Maps

2016 Venue Map 2016 Parking Map

Getting to the Festival

  • METRO

    Go Metro! Take the Expo Line to Expo/Vermont Station and follow signs to the festival entrance. Last trains leave from FYF at 1:30am for transfers to other lines or 2:10am for Expo Line only (no transfers). Save time and buy roundtrip fare on your way in ($3.50 + $1 reusable TAP card per person). Be sure to tap your own card before each boarding! Stop by the FYF Info Booth near the lawn stage each day before 4pm and show your TAP card for a reusable FYF Fest water bottle while supplies last! Look for more info HERE.

  • DRIVING

    Westside / 10 Eastbound

    Exit Vermont - head south to Martin Luther King Jr Blvd and follow signs for parking.

    101 / 110 South

    From 101, take 110 South. exit MLK Jr Blvd - head west past Figueroa and follow signs for parking

    110 North

    Exit MLK Jr. Blvd - head west past Figueroa and follow signs for parking

    10 Westbound / 5 / 60

    Travel on 10 West, exit to 110 South - exit MLK Jr Blvd west and follow signs for parking

  • BIKING

    We will have ample and secure bike parking at the South Entrance (Vermont Ave. at Leighton Ave.). Please ride safe, use lights, bring your lock, and wear a helmet.

ADA

AMERICANS WITH DISABILITIES ACT INFO

FYF is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions and/or needs please email us at [email protected] and we will do our best to help you have an awesome experience at FYF!

  • Wheelchair Accessibility: The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas.

  • Parking: A separate ADA lot will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. Please follow signage or ask staff upon entering the festival how to access this lot.

    *Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.*

  • Access Center: All accessibility-related inquires can be answered at our Access Center, which will be located inside the venue. Additionally this is the location to recharge wheelchair batteries and/or the other assistive technology requiring electrical recharging, as well as storing equipment.

  • Accessible Viewing Areas: There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of FYF’s stages. For entrance to the platforms please visit the Access Center to gain access to these areas.

  • Getting Around: There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals

Service Animals: Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at FYF, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale animal service fraud, and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site. Please contact us at [email protected] for protocols regarding service animals.

Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue.

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

  • Service animals must be housebroken and should use the service animal relief area.

  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

Effective Communication Requests: There will be several options available for ADA patrons with auditory disabilities. We will have assisted listening devices available at the Access Center. If you require effective communication in the form of an ASL Interpreter or closed captioning, please contact us at [email protected].

*NOTE: Requests must be made no later than two weeks before the event to allow for sufficient processing time.*

Visual Accommodations: We will be providing daily guided tours throughout the venue. If you would like a guided tour, please contact us at [email protected]. Requests for large font and Braille must be made at least two weeks in advance.

Additional Services:

  • ATM’s and Concessions: All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

  • First Aid: We have several First Aid locations that are noted on the festival maps. Professional medical staff can help you with your medical needs at these locations.

  • Special Dietary Needs: FYF will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at [email protected] for further information.

In continually trying to make our festival more accessible we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about policies or our services please reach out to us.

More info: www.accessiblefestivals.com

Non-Profits

FYF is a Plus 1 festival. That means $1 from every ticket sold this year goes to organizations doing the work that makes our world a better place: education, health care, immigration, and LGBT services. Just by coming out today to hear great music, you've helped to raise funds which will directly impact the lives of people in Los Angeles and around the globe.

We're proud to support groups working on diverse issues that are relevant to our world, and we're excited to have them as part of the fabric of FYF this year. Check them out, learn more about what they do, and most importantly- get involved.

Skateistan is an award-winning international non-profit organization that empowers youth through skateboarding and education. Over 1500 at-risk youth attend Skateistan's programs every week in Afghanistan, Cambodia and South Africa. Through innovative programs such as Skate and Create, Back-to-School and Youth Leadership, Skateistan aims to give youth the opportunity to become leaders for a better world.

Skateistan.org

Oxfam America is a global organization working to right the wrongs of poverty, hunger, and injustice. As one of 18 members of the international Oxfam confederation, we work with people in more than 90 countries to create lasting solutions. Oxfam saves lives, develops long-term solutions to poverty, and campaigns for social change.

OxfamAmerica.org

Since 1988, My Friend’s Place has worked with homeless youth in Hollywood and Los Angeles. Helping young people build self-sufficient lives, My Friend’s Place offers social services and creative opportunities in addition to basic needs, serving over 1400 homeless youth between the ages of 12-25 each year, nearly half the homeless youth in all of Los Angeles.

MyFriendsPlace.org

Bone marrow registries save lives. This issue is very personal to FYF, as we’ve seen the magic of what can happen from the registry first hand. By matching marrow donors with the patients that desperately need them, thousands upon thousands of deaths could be prevented each year.Registering is simple, free, and easy. Be the Match is leading the charge to get more and more people to join.

BetheMatch.org

“Whatever it takes” is the motto of Partners in Health. Started in Haiti the 1980s, PIH uses medicine as a means to combat poverty. Working with communities around the world to create sustainable health care programs, training nurses, doctors and advocates, PIH has helped to save countless lives, transformed communities, and is fueled by the belief that health care is a human right.

PIH.org

Working tirelessly to achieve justice and fairness for immigrants under the law is what the American Immigration Council does. Providing free legal services to migrants, and calling for an end to family dentition, the AIC works day in and day out to help those that are silenced, ensuring that all are treated with dignity and respect.

AmericanImmigrationCouncil.org

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